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Topics for Quality Management

  • Implementation of products, success of products, services to market, performance of the organization, system according, Total Quality Management, Quality Strategies, TQM, Six Sigma, Lean, Managing Performance
  • Managing Improving;Improvement Priorities, COPQ, Techniques for Process Improvement, Project Scoping, Problem Definition, Failure Prevention, Detection, Failure Modes, Effects Analysis, Modelling Systems
  • Product Reliability, Performance Measures, Measuring Process Performance;Measurement Systems Analysis Techniques, Analysing Processes through Statistical Techniques, Process Improvement Tools, Techniques
  • Design of Experiments, Managing Improvement, Process Sustainability Tools, Statistical Process Control;Managing Sustainability, Benefit Realisation, Quality assurance, quality standards;Relationship between TQM and company culture 
  • QMS and TQM philosophy ;Tools and methods of TQM ;Principles and models of TQM ;Self evaluation methodology for the quality of the company;Practical approach to the TQM philosophy implementation;Leadership
  • Total Quality Management;Managing customer expectations ;Enable employee involvement;Continuous process improvement;Total Quality Management tools;Benchmarking;TQM implementation model;essence of TQM
  • TQM as a philosophy;orientation on a customer;continuous improvement;orientation on employees;Customer satisfaction;External satisfaction of a customer ;Operative and strategic perspective on managing the relationships with customers
  • Building customer loyalty;Involving employees;Importance and method of evaluation;role of management and leadership;satisfying the expectations of employees

 Quality Management includes:

  • quality
  • Standard ISO 9000:2000.
  • development of quality management.
  • Principles of quality management.
  • European excellence model (EFQM).
  • Quality management system in industry.
  • Product quality standards
  • EC marking
  • customer feedback system.
  • Design for industrial quality.
  • Quality improvement groups.
  • Quality control.
  • Quality costs.

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