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Topics for Quality Management
- Implementation of products, success of products, services to market, performance of the organization, system according, Total Quality Management, Quality Strategies, TQM, Six Sigma, Lean, Managing Performance
- Managing Improving;Improvement Priorities, COPQ, Techniques for Process Improvement, Project Scoping, Problem Definition, Failure Prevention, Detection, Failure Modes, Effects Analysis, Modelling Systems
- Product Reliability, Performance Measures, Measuring Process Performance;Measurement Systems Analysis Techniques, Analysing Processes through Statistical Techniques, Process Improvement Tools, Techniques
- Design of Experiments, Managing Improvement, Process Sustainability Tools, Statistical Process Control;Managing Sustainability, Benefit Realisation, Quality assurance, quality standards;Relationship between TQM and company culture
- QMS and TQM philosophy ;Tools and methods of TQM ;Principles and models of TQM ;Self evaluation methodology for the quality of the company;Practical approach to the TQM philosophy implementation;Leadership
- Total Quality Management;Managing customer expectations ;Enable employee involvement;Continuous process improvement;Total Quality Management tools;Benchmarking;TQM implementation model;essence of TQM
- TQM as a philosophy;orientation on a customer;continuous improvement;orientation on employees;Customer satisfaction;External satisfaction of a customer ;Operative and strategic perspective on managing the relationships with customers
- Building customer loyalty;Involving employees;Importance and method of evaluation;role of management and leadership;satisfying the expectations of employees
Quality Management includes:
- Standard ISO 9000:2000.
- development of quality management.
- Principles of quality management.
- European excellence model (EFQM).
- Quality management system in industry.
- Product quality standards
- EC marking
- customer feedback system.
- Design for industrial quality.
- Quality improvement groups.
- Quality control.
- Quality costs.